How can we help?
Browse the answers below, or reach a human any time — we run 24/7 ticket support and reply to most messages within the hour.
Open a ticket
The fastest way to reach an engineer. Attach details and we reply in your portal and by email.
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Quick pre-sales or account question? Chat with us from the bubble in the corner of any page.
Start a conversationEmail us
Prefer email? Write to support@kbsolutions.agency and a ticket is created automatically.
support@kbsolutions.agencyFAQ
Frequently asked questions
Can't find it here? Open a ticket and we'll answer — and usually add it to this page.
Yes. Unlock the domain at your current registrar, get the EPP/auth code and start the transfer from Domains → Transfer. Most transfers complete within 5 days.
Network status
All systems operational
Planned maintenance is announced in your client portal and by email at least 48 hours in advance. If you are seeing a problem that is not listed here, tell us — an unreported incident is an unfixed incident.
Still stuck?
Talk to a real engineer
Tickets are answered by the same people who run the servers — no scripted first line. Include your domain, service and what you have already tried, and we'll get straight to it.
- Typical first reply: under 60 minutes
- Full history kept in your client portal
- Billing questions: billing@kbsolutions.agency
Before you write in
- 1Check your service pageProvisioning status, IP address and credentials live under Services in your portal.
- 2Check the status of DNSNew domains and nameserver changes can take a few hours to propagate worldwide.
- 3Have your details readyDomain, service label and the exact error message help us fix things on the first reply.