How can we help?
Browse the answers below, or reach a human any time — we run 24/7 ticket support and reply to most messages within the hour.
Open a ticket
The fastest way to reach an engineer. Attach details and we reply in your portal and by email.
Sign in to open a ticketLive chat
Quick pre-sales or account question? Chat with us from the bubble in the corner of any page.
Start a conversationEmail us
Prefer email? Write to support@kbsolutions.agency and a ticket is created automatically.
support@kbsolutions.agencyFAQ
Frequently asked questions
Can't find it here? Open a ticket and we'll answer — and usually add it to this page.
Open a ticket from Support or from your client portal, or start a live chat. Email support is available at our official support address shown on the Contact page.
Log in to the client portal, go to Tickets → New ticket, choose the category, describe the issue and submit. You'll get email updates on every reply.
Network status
All systems operational
Planned maintenance is announced in your client portal and by email at least 48 hours in advance. If you are seeing a problem that is not listed here, tell us — an unreported incident is an unfixed incident.
Still stuck?
Talk to a real engineer
Tickets are answered by the same people who run the servers — no scripted first line. Include your domain, service and what you have already tried, and we'll get straight to it.
- Typical first reply: under 60 minutes
- Full history kept in your client portal
- Billing questions: billing@kbsolutions.agency
Before you write in
- 1Check your service pageProvisioning status, IP address and credentials live under Services in your portal.
- 2Check the status of DNSNew domains and nameserver changes can take a few hours to propagate worldwide.
- 3Have your details readyDomain, service label and the exact error message help us fix things on the first reply.