Privacy Policy

1. Who we are

KB Solutions is the controller of the personal data described in this policy. Contact us at support@kbsolutions.agency about anything privacy-related.

2. What we collect

• Account data — name, email address, phone number, company, country and billing address you give us when registering or ordering.
• Order and billing data — services purchased, invoices, payment status and the last four digits and brand of the card as reported by our payment processor. We never see or store full card numbers.
• Support data — tickets, live chat transcripts and contact-form messages, including anything you choose to include in them.
• Technical data — IP address, browser user-agent, session records, and server and application logs generated when you use the site or your services.

3. Why we use it

To create and operate your account and services; to take payment and issue invoices; to answer support requests; to send service, security and billing notices; to detect and prevent fraud and abuse; and to comply with legal obligations. Marketing email is sent only with your consent and every message has an unsubscribe link.

4. Legal bases

Performance of our contract with you (accounts, services, billing), our legitimate interests (security, fraud prevention, improving the service), consent (marketing, non-essential cookies) and legal obligation (accounting records).

5. Who we share it with

• Stripe — payment processing; card data goes directly to Stripe and never touches our servers.
• Domain registries and our upstream registrar partners — the registrant details required to register or transfer a domain, as mandated by ICANN and the relevant registry.
• Infrastructure providers — the data centre and cloud providers hosting your service.
• Email delivery — the SMTP provider that sends transactional email on our behalf.

We never sell personal data. Providers act on our instructions under written agreements.

6. International transfers

Our infrastructure and providers are located in Europe, North America and Asia. Where data leaves your country we rely on appropriate safeguards such as standard contractual clauses.

7. How long we keep it

Account, service and support records are kept while your account is active and for up to 24 months afterwards. Invoices, payments and related accounting records are kept for 7 years as required by tax law. Server and access logs are kept for up to 12 months. Chat transcripts are kept for 12 months.

8. Cookies

We use a strictly necessary session cookie to keep you signed in, a cart cookie to remember what you are ordering, and a live-chat identifier. These are required for the site to work and are not used for advertising. Analytics or marketing cookies, if introduced, will be set only with your consent.

9. Security

Passwords are hashed with bcrypt, provider credentials and service secrets are encrypted at rest with AES-256-GCM, all traffic is served over TLS, staff accounts require two-factor authentication, and access to credentials is logged in an audit trail.

10. Your rights

Subject to local law you may request access to your data, correction, deletion, restriction, portability, or object to processing based on legitimate interests, and you may withdraw consent at any time. Write to support@kbsolutions.agency — we respond within 30 days. You may also complain to your local data-protection authority.

11. Children

The Services are not directed at children under 16 and we do not knowingly collect their data.

12. Changes

We will post any update here and, where the change is material, notify you by email.