How can we help?
Browse the answers below, or reach a human any time — we run 24/7 ticket support and reply to most messages within the hour.
Open a ticket
The fastest way to reach an engineer. Attach details and we reply in your portal and by email.
Sign in to open a ticketLive chat
Quick pre-sales or account question? Chat with us from the bubble in the corner of any page.
Start a conversationEmail us
Prefer email? Write to support@kbsolutions.agency and a ticket is created automatically.
support@kbsolutions.agencyFAQ
Frequently asked questions
Can't find it here? Open a ticket and we'll answer — and usually add it to this page.
We accept all major cards through Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). Invoices can be paid from Client Portal → Invoices → Pay now.
Shared and WordPress hosting come with a 30-day money-back guarantee. VPS, dedicated servers, domains and licences are non-refundable once provisioned.
Network status
All systems operational
Planned maintenance is announced in your client portal and by email at least 48 hours in advance. If you are seeing a problem that is not listed here, tell us — an unreported incident is an unfixed incident.
Still stuck?
Talk to a real engineer
Tickets are answered by the same people who run the servers — no scripted first line. Include your domain, service and what you have already tried, and we'll get straight to it.
- Typical first reply: under 60 minutes
- Full history kept in your client portal
- Billing questions: billing@kbsolutions.agency
Before you write in
- 1Check your service pageProvisioning status, IP address and credentials live under Services in your portal.
- 2Check the status of DNSNew domains and nameserver changes can take a few hours to propagate worldwide.
- 3Have your details readyDomain, service label and the exact error message help us fix things on the first reply.