How can we help?
Browse the answers below, or reach a human any time — we run 24/7 ticket support and reply to most messages within the hour.
Open a ticket
The fastest way to reach an engineer. Attach details and we reply in your portal and by email.
Sign in to open a ticketLive chat
Quick pre-sales or account question? Chat with us from the bubble in the corner of any page.
Start a conversationEmail us
Prefer email? Write to support@kbsolutions.agency and a ticket is created automatically.
support@kbsolutions.agencyFAQ
Frequently asked questions
Can't find it here? Open a ticket and we'll answer — and usually add it to this page.
Choose a plan under Hosting, click Order now, pick a billing cycle and complete payment securely with Stripe. Your account is created automatically and you can track everything from the client portal.
Go to VPS Servers, select the size you need, choose your operating system and location, then pay with Stripe. Our team provisions the server and adds the IP address and root credentials to your client portal.
Shared hosting is activated within minutes. VPS servers are usually delivered within 1–4 hours and dedicated servers within 24–48 hours. You can follow the progress under My Services and you will receive an email when it's ready.
Open Client Portal → My Services → your server. The IP address, username and password are shown there (click Reveal to view secrets). Connect with SSH for Linux or Remote Desktop for Windows.
Open a ticket from Support or from your client portal, or start a live chat. Email support is available at our official support address shown on the Contact page.
We accept all major cards through Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). Invoices can be paid from Client Portal → Invoices → Pay now.
Log in to the client portal, go to Tickets → New ticket, choose the category, describe the issue and submit. You'll get email updates on every reply.
Yes — free migration is included with Business, Pro and all WordPress plans. Just open a ticket with your current hosting details after ordering.
Shared and WordPress hosting come with a 30-day money-back guarantee. VPS, dedicated servers, domains and licences are non-refundable once provisioned.
Yes. Unlock the domain at your current registrar, get the EPP/auth code and start the transfer from Domains → Transfer. Most transfers complete within 5 days.
Yes — upgrades are available at any time from your client portal or by opening a ticket. Upgrades are prorated.
All VPS and dedicated servers include always-on network-level DDoS protection at no extra cost.
Network status
All systems operational
Planned maintenance is announced in your client portal and by email at least 48 hours in advance. If you are seeing a problem that is not listed here, tell us — an unreported incident is an unfixed incident.
Still stuck?
Talk to a real engineer
Tickets are answered by the same people who run the servers — no scripted first line. Include your domain, service and what you have already tried, and we'll get straight to it.
- Typical first reply: under 60 minutes
- Full history kept in your client portal
- Billing questions: billing@kbsolutions.agency
Before you write in
- 1Check your service pageProvisioning status, IP address and credentials live under Services in your portal.
- 2Check the status of DNSNew domains and nameserver changes can take a few hours to propagate worldwide.
- 3Have your details readyDomain, service label and the exact error message help us fix things on the first reply.